Returns & Exchanges

If you wish to return a product, please contact us at hi@minime.co.nz and ask for Exchange or Returns Form Please attach the completed Returns Form to the outside of each item being returned.    

Actions against the Carrier

The Carrier shall be under no liability whatsoever unless:

1. in the case of damage to the Goods, written notice of any claim, giving full particulars of any alleged damage or destruction, is received by the Carrier within seven (7) days after the delivery of goods or,

2. in the case of loss of the Goods, within thirty (30) days of the date of despatch;

 

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If you cannot print the Returns Form, please attach a note to the outside of the item, including details of the customer name, email address, delivery address, telephone number and order number (if known).  

Send all items being returned to us. Keep a record of your return shipment until you have received your credit, refund or exchange. We suggest that you return your item(s) using a tracked service. 

All products being returned must be in perfect condition and in their original packaging.  

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. No shipping refunds to international orders. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Return item must be received in original packaging and condition. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If the item(s) returned is not in its original packaging, then if we decide to accept the return, we may deduct $10- $20 from the amount to be refunded or the value of the exchange. Your purchase will be credited for the item in the form of merchandise credit or merchandise exchange. 

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We want you to be 100% happy with your purchase. If you change your mind about an item purchased, you are welcome to exchange it for another product, or get your credit refund.  The only conditions applying to returns are as follows:

1.    All returns must be unused and in their original condition (including all original protective packaging). 
2.    You must complete your return within 30 days of the date of your order. 
3.    You are responsible for arranging the return and all related costs.
4.    The only products that cannot be returned are clearance items from our Sale page.